TL;DR

     It is a truth universally acknowledged, or so it seemed within the hallowed halls of management, that I happened to be, to put it mildly, a disaster. The case, if one were to call it that, was a curious one indeed. Let the records show, and let this confession stand: as a purveyor of customer experiences and services, I was an unmitigated flaw in an otherwise efficient machine. My calls had a scandalous habit of lingering, stretching languidly past the eight-minute mark. Groans were stifled among management.

I, apparently, bore the moniker of the “Chatty Kathy” of the department - though I flatter myself in saying my vintage handbags were infinitely superior.

     The subjects of these prolonged interactions, the customers themselves, offered the most intriguing clues. They did not merely engage in sales transactions with me; they unburdened themselves, weaving detailed events of their lives, and seemed almost reluctant for our interactions to conclude. 'Are you a human?' became a rather frequent, and amusing, interrogation. And believe me, when I let out my big old belly laugh, they often laughed along as if thinking, “Oh, there she is!" because I have the. most. imperfect. human laugh if you've ever heard one!

     Interesting descriptors, too, arrived with curious regularity – my voice likened to Xanax, to AI ('Someone should hire you to do AI stuff'), to butter, even, on one memorable occasion, to mocha (a descriptor that still hangs in the air, rich and unexplained to this day!). 'Your voice is soothing,' they'd murmur, 'I wish I could call you any time I feel anxious.' 'How did you learn to speak like that?' asked through laughter or 'I feel like you actually cared about helping me today. Can I call you directly whenever I need help?'

What was happening?

     Indeed, a few of the iratest callers - you know those fiery, fuming voices that arrived with complaint and chaos - surprisingly began to mirror my tone as the conversation wore on. It was as if, by an unseen force, they were tuning to my 'frequency'. And once they did, solutions became easier. Agreements smoother. The tension? Gone like a plot twist finally resolved.

Why was it happening?

     Strangers from distant lands, stern executives, dear old grandmothers from the heart of the Midwest – a veritable parade of humanity – all echoed a similar curious sentiment: I did not 'pitch.' I did not 'sell.' I simply… conversed. The plot, as they say, thickened over time and the consistent praise grew curiouser and curiouser: with the arrival of rather personal invitations – to weddings, baby showers, offers of employment, propositions for road trips, graduation ceremonies, and dinners. Why, even a family reunion or two (though I suspect the latter summons had something to do with my wicked chocolate pound cake recipe slipping out!)

     And it's been quite a creative journey exploring some of the inspiration and recommendations I've received. I feel truly grateful for the positive ideas, interactions and support! Still, as I worked to chip seconds off my time per the needs of the business, I couldn't help but have a blast engaging in what were natural and genuine human experiences with people - You know the sales calls that are full of smiles and laughter on both ends of calls AND you end up closing the sale?

What happens when your voice connects and does the selling before you even try?

    It was during this time, amidst this daily flurry of social engagements, employment suggestions and testimonials to the peculiar qualities of my vocal cords, that the penny, as they say, finally dropped. This 'Chatty Kathy' affliction, this supposed professional failing…maybe, just maybe, it was not a curse at all?

 So, I did what any self-respecting misfit would do - I simply re-framed the ‘curse’ into a calling.

     If you're like me, you know sometimes in life, misfits like us do what we've got to do: Therefore, I went super deep and narrow, dissecting the nuanced art of tonality for inbound and warm outbound sales calls, framed its structure, and built a blueprint for agents, executives, coaches, entrepreneurs, consultants and leaders like you to use as your silent sales engine. A focused framework not just for 'sounding good' - but for consistently sounding engaged, invested and trusted as part of a customer and /or client experience with you! And I’ve found when your authentic tone enhances their first impression of you, increased sales conversions often follow!

     The result, my friend (because if you’ve read this far, in my mind we are digital friends!), is an empowering training based on actionable principles, a drill-down method by which you, too, may quickly unlock such persuasive power. Elevate your own triumphs in the art of genuine connection, but finally learning this sales skill in a way that becomes second nature to you, thus resulting in effortlessly better sales conversion metrics and profits!

Get Ready! The Secret to Unlocking Your Sales Vocal Superpower is Coming Soon because

LAUNCH COUNTDOWN IS FINALLY LIVE!!

     Join the waitlist NOW to unlock how your authentic voice, its nuances and optimizing its tone, in particular, builds trust faster and increases sales conversion rate consistently!